Importance of Cloud SLA - Cloud Computing Services, Cloud Hosting Solutions

Cloud API Cloud Backup Solutions Cloud Computing Cloud Computing Cost Cloud Hosting Cloud Hosting Services Cloud Integration Cloud Services Cloud SLA

Post Top Ad

Responsive Ads Here
Importance of Cloud SLA

Importance of Cloud SLA

Share This

The biggest advantage to Cloud Computing is that the company eliminates costs by outsourcing software, hardware, and network capacity provision. It allows the business to perform its core business objectives in an optimal manner. The provision of cloud software and infrastructure needs a binding contractual relationship to determine the nature of services provided. These are in the form of SLAs. SLA stands for Service Level Agreement; it is an element of service contracts where the nature of service to be provided is defined. This explains to the party sourcing the services what they are expecting of the cloud company in the simplest terms possible.

The language of Cloud SLAs will be sourced from technical terminology prevalent in this particular field. As a matter of necessity, SLAs employ the use of technical jargon that a reasonable individual versed in the field would understand clearly. The SLAs come in different varieties; one, Customer based SLA – this deals with the service issues of an individual customer group. For example, it can be used where a company needs a private and personalized cloud. Two, Service based SLA – this addresses the service agreement for a particular service for all customers.

The cloud SLA enables the provider to set service provision targets that are within his capacity to deliver. This is because it defines Service Level Management SLM, practices. SLM are specific to Information Technology infrastructure and provide for monitoring, reviewing, and continuous identification of service delivery levels specified in the SLA. SLM ensures adequate service delivery in a timely fashion by providing service continuity mechanisms. It organizes the crucial aspects of service availability management, service capacity, and management of incidents and problems. Finally, SLM produces the service catalogue to ensure that clientele is aware of the current services available from the cloud solutions provider.

The metric defined in cloud service SLAs are such as; one, server uptime and downtime. The former is the time duration the server is operational and available while the latter is time the server needs to be offline for maintenance and upgrades. Two, Mean Time to Recovery MTTR; this is the amount of time service restoration will take when the component systems or subsystems fail. There are other service delivery metric specific to cloud hosting, all covered by the SLA. The main benefit of the SLA is it defines the exact contractual obligations undertaken in clear terms for the parties contracting. When enforcing service delivery this is the document one uses. 

6 comments:

  1. Cloud hosting protected you for hackers and spammers.Its a great post and i like it very much.We are the hosting company bangladesh and provide best service.

    ReplyDelete
  2. Great Work Dude!! Everyone needs this type of knowledge about hosting concept and you have shared such a great knowledge here about this concept.

    web host review

    ReplyDelete
  3. Its really good to know about it some key points mentioned here are really said to be very considerable and these are also quite updated according to the situations.

    Hvac Service Management Software

    ReplyDelete
  4. World Cloud Hosting Cloud service providers offers a wide range of cheap dedicated server for every type of application.

    ReplyDelete
  5. The cloud is amazing! I can't believe we can store our information in virtually nothing, our stuff is floating around in space and we can just pull it out whenever we want.
    John Bond | http://www.cvd.net.au/cvd-solutions.html

    ReplyDelete
  6. Managed Network Services
    LG Networks specializes in IT Consulting, providing business Computer Support and Network Services in Dallas, Garland, Plano, Richardson, Addison and Irving.
    Contact Information:>
    LG Networks, Inc.
    81111 LBJ Freeway Suite 625
    Dallas, TX 75251
    Phone: 972-528-6546
    site: www.lgnetworksinc.com

    ReplyDelete

Post Bottom Ad

Responsive Ads Here

Pages